Questions, answered.
Everything about naming, finding and sending your star.
Your star
Is it a real star?
Yes. We name a real star in the sky above the country you choose, and record it on our Star Register with its coordinates and constellation.
What’s the difference between the Signature and Folio Collections?
Signature Collection arrives framed in our 33 × 23 cm gift box, with keepsake upgrades up to engraved silver. The Gift Folio is the same registered star and certificate in a presentation folio, with free Royal Mail delivery.
Can I name two stars together?
Yes. Choose “Twin stars” on any set and add a second name. The two stars are recorded together on one certificate.
How long will my star be named for?
There are no subscriptions. Once named, your star stays on our Star Register.
How do I find my star?
Enter the star reference number from your certificate or order email on Find My Star, or in our app, to see it highlighted in the sky.
Can I change a name after ordering?
Contact us as soon as possible. If your set hasn’t been printed or engraved yet, we can change it.
Getting it to them
Where do you deliver?
Every set comes with free Royal Mail delivery from the UK. Order before 4pm UK time Monday to Friday, or before 11am on Saturday, and we send it the same day. Delivery details are on our Delivery page.
How will I know it’s on its way?
We email you on the day your order is sent with free Royal Mail delivery.
Can you send it straight to them?
Yes. Add their address at checkout and tick “No prices or invoice in the box”. You can add a gift message too.
Can I return a personalised gift?
You can return anything within 30 days, for any reason, personalised items included. You pay the return postage. If it arrives faulty, damaged or wrong, that’s on us and we’ll put it right free of charge.
I’ve lost my star documents
We’ll issue new ones. Contact us with your order number or star reference number.