Delivery, made easy
Every gift is made to order in the UK, checked by hand and sent to someone who's about to have a very good day. Type a country to see what delivery costs and when it arrives.
From our hands to theirs
You order
Pick the moment, add their name, and checkout. We start straight away.
Made and packed by hand
Prints travel flat in a sturdy box made for posting. Necklaces arrive in a black jewellery box.
Sent on its way
Order before 4pm UK time Monday to Friday, or 11am on Saturday, and it leaves us the same day.
Delivered
Into their hands, ready for a very good day.
How can we help?
Delivery times
When will my order be sent?
Same day if you order before 4pm UK time Monday to Friday, or 11am on Saturday. Later orders go out on the next working day.
How long does UK delivery take?
Three ways to send it in the UK, counted from the day it leaves us.
| Service | Delivery time |
|---|---|
| Royal Mail 48 | 2 to 3 working days |
| Royal Mail 24 | 1 to 2 working days |
| Special Delivery | Next working day by 1pm |
How long to Ireland and Europe?
3 to 7 working days by tracked airmail, counted from the day your order leaves us.
How long to the rest of the world?
3 to 12 working days by tracked airmail, counted from the day your order leaves us.
Costs
Is UK delivery free?
Yes, always, by Royal Mail 48.
| Service | Delivery cost |
|---|---|
| Royal Mail 48 | Free |
| Royal Mail 24 | £2.99 |
| Special Delivery | £9.99 |
How much is delivery outside the UK?
It depends on your country and order value. Pick your country above to see your prices, in your currency.
Is delivery to China charged in pounds?
Yes, in pounds sterling.
| Order value | Delivery cost |
|---|---|
| Under £50 | £11.99 |
| £50 to £99 | £17.99 |
| £100+ | £24.99 |
Tracking
How do I track my order?
We email you a tracking link once it's sent, where your service includes one. Lost it? Chat to us.
Do I need to sign for it?
Only with Special Delivery. Everything else is left without a signature.
Customs and duties
Will I pay customs or duty?
Possibly, outside the UK. Any local taxes or duty are paid by the person receiving it.
Damaged or wrong
It arrived damaged or wrong.
We replace or refund it, free. Send your order number and a photo within 2 days of it arriving.
I spotted a typo.
Tell us before it's sent and we fix it free. If it has already left us, chat to us and we'll help.
Returns and 30-day money-back
What is the 30-day money-back guarantee?
Return it within 30 days, for any reason, wherever you are. Personalised items included. We refund the product price, not delivery.
Who pays return postage?
You do, unless it arrived faulty, damaged or wrong. Then it's on us.
How do I start a return?
Chat to us with your order number. Or email support@star-name-registry.com and we'll guide you.
Full details: Shipping policy and Refund policy.